CRM For ECommerce
Genie Soft System CRM services help your business’ marketing team conduct efficient campaigns and pass potential leads on to the sales department. With our CRM marketing automation services, your company can also make more profits from ongoing campaigns.
Services Offered by Our CRM For ECommerce Development Company
Detailed Customer Insights
CRM for commerce offers you in-depth information about your customers, from their daily online activities to their buying behavior. It also lets you keep tabs on their overall journey and address their problems in real time.
Improved Customer Service
With CRM tools at your disposal, your support team can collect relevant customer insights, including shipping details and purchasing history. Quick access to this information can help the team enhance the business’ customer service.
Better Sales Generation
The CRM tools let you interact with your customers and understand their purchase decisions. They also enable you to schedule marketing campaigns and craft email templates, which further improves your sales generation funnel.
Real-Time, Customizable Reports
With CRM, you can easily prepare customized real-time reports to look for loopholes and recognize opportunities. A smart CRM solution can also help you keep a record of all your metrics and make effective decisions.
Workflow Automation
By designing a custom workflow in CRM, you can easily streamline all your activities, such as updating your records and sending follow-up emails. Automating your workflow will also improve your efficiency and productivity.
Streamlined Customer Data
CRM for commerce is specially designed to help you streamline a customer’s information. With this data, you can prepare a custom survey form and conduct detailed analysis using the feedback received to better understand the customer’s needs.